Terms & conditions

These general terms and conditions (the "Terms") apply when you as a Customer purchase goods or services from a Merchant that utilize Waytobill’s check-out platform in order to pay for acquired goods or services. Waytobill AB act as a trading agent on behalf of the merchant and assists the Merchant in administrating the purchase and receiving the payment on behalf of the Merchant.

By making the payment you agree to these general Terms and to the Merchant's specific  terms and conditions, which are available in the check-out.

"Customer" refers to you as a consumer or representative of a legal person who purchases an item or service via telesales or online from a Merchant using the Service. Also referred to as "you" or "your" below.

"Merchant" refers to Merchants, stores and/or service providers who provide goods and/or services via telesales or online.

The "Service" refers to the service Waytobill provides to the Merchant for processing payments and entering agreements, which enable you as a Customer to pay your purchase from the Merchant with different payment methods, such as debit- and credit cards.

The "Checkout" refers to the technical platform that is used to carry out the Service.

Waytobill acts as a trading agent to the Merchant and provides a technical platform that allows Merchants to receive payments from their Customers and enter into agreements with Customers when they are selling goods or services via phone, websites or direct marketing. The purchase from the Merchant is completed when payment is confirmed via Waytobill's Checkout, which is sent to the Customer via an SMS or email link, used on the Merchants website or initiated via direct marketing links. Via the Checkout, the Customer can make purchases from telemarketers and web traders in a secure manner with clear terms, confirmation and the payment processing.

Waytobill is registered with the Swedish Companies Registration Office (Bolagsverket) under the registration number SE559287976001 and with headquarters in Stockholm, Sweden. Contact Waytobill at: contact@waytobill.com.

The purchase may consist of a one-time purchase of goods and/or services or an agreement to enter into a subscription of goods and/or services. The goods and services you have agreed with the Merchant to purchase are listed for confirmation in the Checkout, along with its costs and any additional fees. By making the payment you agree to the Terms and to the Merchant's terms and conditions, accessible at the Checkout. A receipt will be sent to the specified email address.

If you choose the payment option card the payment is made by debit or credit card. The card payment is carried out by the "Card Partner". The Card partner is registered with the Swedish Financial Supervisory Authority (Finansinspektionen).

The Card Partner operates in accordance with the PCI regulations, which means, among other things, that card information is only handled and stored at the Card Partner and is not displayed or shared with either Waytobill or the Merchant.

When paying with a card in the Checkout the transaction text on your account will include the Merchant’s name and the Card Partner.

If the payment fails, Waytobill on behalf of the Merchant, has the right to offer another payment method in accordance with the Merchants payment options.

If your card expires during an agreed subscription period you will receive a message with an instruction how to register a new valid card.

If the payment is not made and it is in an ongoing subscription and stated in Merchant’s terms and conditions that it is during the lock-in period, then Waytobill has the right to forward the case to the debt collection agency for further processing on behalf of the Merchant. In that case, customary collection fees will be charged.

If you choose the payment option “invoice”, you will receive an invoice for payment of your purchase. The invoice is issued by the Merchant via Waytobill’s technical platform. The Merchant is the creditor and the invoices are released from liability after the payment is made according to payment instructions on the invoice.

Full payment of the amount stated on the invoice must be paid no later than the due date stated on the invoice. Payment period is normally 14 days from the date of issue stated on the invoice, but may vary between different Merchants and change from time to time. Payment time and thus the date when payment must be received by the merchant, through Waytobill is always stated on the invoice.

The Merchant normally charges an invoice fee of 1 EUR, including VAT, but may vary from case to case in accordance with the Merchants’ terms and conditions. The current invoice fee is always stated in the specification at checkout and in the invoice. The invoice will be sent to you via e-mail, letter or text message.

If you as a Customer do not pay the invoice within the specified time, the Merchant reserves the right, via Waytobill’s technical platform, to send a payment reminder to which a reminder fee is applied, the reminder fee currently amounts to 6 EUR, including VAT, or the statutory reminder fee.

If you as a Customer do not make the payment after the payment reminder, the Merchant reserves the right to transfer the current receivable for further processing to a debt collection company. If the invoice is transferred for debt collection, fees will be added, in accordance with the Act (1981: 739), or other current debt collection legislation, on compensation for debt collection costs, etc., for the debt collection handling imposed on you as a Customer.

In addition to the reminder fee and collection costs, the Merchant also reserves the right to,  collect interest on unpaid amounts from the invoice due date interest in accordance with the Interest Act (1975: 635), or other current debt collection legislation. Interest on late payment is currently paid at 20% from the due date until full payment has been made.

If you choose the payment option autogiro the following terms will apply:

Mandate for payment by Autogiro

The undersigned (”the payer”), consents to payment being made by withdrawal from the account indicated or an account indicated by the payer at a later time on request of the indicated payee for payment to the payee on a certain date (”the due date”) through Autogiro. [ED2] The payer can at any time revoke his or her consent[ED3] , which concludes the service in its entirety.

General

Autogiro is a payment service that means that payment are carried out from the payer's account on the initiative of the payee. For the payer to be able to pay through Autogiro, the payer must provide his or her consent to the payee that the payee may initiate payments from the payer's account. In addition, the payer's payment service provider (e.g. a bank or payment institution) must approve that the account can be used for Autogiro and the payee must approve of the payer as a user of Autogiro.

The payer's payment service provider is not obliged to check the authorisation of or notify the payer of requested withdrawals in advance. Withdrawals are charged to the payer's account in accordance with the rules that apply at the payer's payment service provider. The payer receives notification of withdrawals from his or her payment service provider. On request of the payer, the mandate can be transferred to another account with the payment service provider or to an account with another payment service provider.

Definition of banking business day

A banking business day refers to all days except Saturday, Sunday, Midsummer's Eve, Christmas Eve or New Year's Eve or another public holiday.

Information on payment

The payer will be notified by the payee of the amount, due date and means of payment no later than eight banking business days before the due date. This can be notified prior to every individual due date or on one occasion concerning several future due dates. If the notification refers to several future due dates, the notification must be made no later than eight banking business days before the first due date. However, this does not apply to cases in which the payer has approved the withdrawal in conjunction with a purchase or order of a product or service. In such a case, the payer receives a notice from the payee regarding the amount, due date and means of payment in conjunction with the purchase and/or the order. By signing this mandate, the payer provides his or her consent to payments covered by the payee's notification in accordance with this section being carried out.

Sufficient funds must be available in the account

The payer must ensure that sufficient funds are available in the account no later than 12:01 a.m. on the due date. If the payer does not have sufficient funds in the account on the due date, it may mean that payments cannot be carried out. If sufficient funds are unavailable for payment on the due date, the payee may make additional withdrawal attempts during the coming banking business days. The payer can receive information from the payee upon request regarding the number of withdrawal attempts.

Stop payment (revocation of payment order)

The payer may stop a payment by contacting either the payee no later than two banking business days before the due date or his or her payment service provider no later than the banking business day before the due date at the point in time indicated by the payment service provider. If the payer stops a payment as per the above, it means that the current payment is stopped on a single occasion. If the payer wants all future payments initiated by the payee to be stopped, the payer must revoke the mandate.

Mandate's period of validity, revocation

The mandate is valid until further notice. The payer has the right to revoke the mandate at any time by contacting the payee or his or her payment service provider. In order to stop payments not yet carried out, the notice of the revocation of the mandate must be received by the payee no later than five banking business days before the due date or be received by the payer's payment service provider no later than the banking business day before the due date at the point in time indicated by the payment service provider.

The right for the payee and the payer's payment service provider to end the connection to Autogiro

The payee has the right to end the payer's connection to Autogiro 30 days after the payee has notified the payer thereof. However, the payee has the right to immediately end the payer's connection to Autogiro if the payer on repeated occasions does not have a sufficient account balance on the due date, if the account to which the mandate pertains is closed or if the payee deems that the payer should not participate in Autogiro for another reason.

The payer's payment service provider has the right to end the payer's connection to Autogiro in accordance with the terms that apply between the payer's payment service provider and the payer.

Unless otherwise specified in the terms and conditions below, the execution of SEPA Direct Debits shall be governed by the SEPA Core Direct Debit Scheme Rulebook, which sets out rules and business standards for the scheme and serves as the legal basis for all rules and procedures related to SEPA Direct Debits. The SEPA Core Direct Debit Scheme Rulebook is available from the European Payments Council official website at www.europeanpaymentscouncil.eu

Authorisation statement
By signing this mandate form, you authorise (A) the Merchant to send instructions to your bank to debit your account and (B) your bank to debit your account in accordance with the instructions from the Merchant.
As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited.

Your rights regarding the SEPA Direct Debit mandate are explained in a statement that you can obtain from your bank.

Late payment means that an invoice is not paid within the due date or that a withdrawal from a card or via autogiro cannot be carried out on the day of payment due to a lack of coverage.

Unsuccessful payment means that a card has expired or otherwise stopped working or that an autogiro mandate has been withdrawn by you as a customer or otherwise stopped working.

If a payment via card or autogiro is late or fails, the merchant has the right, via Waytobill's technical platform, to change the payment method for the current payment to invoice or another suitable payment method. In that case, the invoice fee is 25 sek and the invoice is due after 10 days, or as otherwise specified by the merchant's terms and conditions.

If you, as a customer, do not make a payment within the specified time, the merchant or Waytobill on behalf of the merchant, reserves the right to  send a payment reminder to which a reminder fee is applied, the reminder fee currently amounts to SEK 60, including VAT, alternatively the statutory reminder fee applicable at any time.

If you as a customer do not pay after the payment reminder, the merchant reserves the right to hand over the current claim for further processing to a debt collection company. If the claim is handed over to a debt collection company, fees will be added, in accordance with law (1981:739), or other applicable debt collection legislation, regarding compensation for debt collection costs, etc., for the debt collection management imposed on you as a Customer.

In addition to the reminder fee and collection costs, the merchant also reserves the right to, add and collect interest on unpaid amounts from and including the due date of the invoice or payment interest in accordance with the Interest Act (1975:635), or other applicable collection legislation. Late payment interest is currently charged at 20% from the due date until full payment is made.

All matters relating to the Customer’s purchase of products and/or services such as right of withdrawal, complaints etc, are regulated between the Customer and the Merchant, and by applicable consumer legislation.

In relation to the processing of your personal data when you are using Waytobill’s check-out platform in order to pay for acquired goods or services, Waytobill is processing personal data on behalf of the relevant Merchant at hand as a processor. The Merchant remains the controller of your personal data and is responsible for such processing. For more information about the processing of your personal data, you can consult with the respective Merchant and their privacy notice.

In any case, Waytobill will process your personal data in accordance with applicable data protection laws, such as the General Data Protection Regulation (“GDPR”) as applicable to our role as a processor and in accordance with the data processing agreements that we have in place with Merchants.

See the full Privacy Policy here: www.waytobill.com/privacy-policy

Waytobill uses cookies. A cookie is a small text file that is sent from Waytobill's web server and saved by your browser to give you access to various functions. Waytobill uses cookies to customize Waytobills’s Checkout and Website to you and for internal analysis of how our site is used.

If you do not accept the use of cookies, you can turn off cookies via your browser's security settings. You can also set the browser so that you receive an alert every time the website tries to place a cookie on your computer. Previously stored cookies can also be deleted through the browser.

See the full Cookie Policy here: www.waytobill.com/cookie-notice 

By making the payment you ensure that the information you provide is accurate and yours, and that you can enter into agreements without any restrictions. If you use the service on behalf of a legal entity, you also guarantee that you are empowered to enter into such an agreement and hereby accept the Terms in their entirety on behalf of that legal entity. To use Waytobill's Checkout you must be at least 18 years old. Use of information that is not yours or that you are not entitled to use for any other reason, and the use of Waytobill’s Checkout in any other way that is not intended, will be considered by Waytobill as an abuse. The user can be blocked from further possibilities of using Waytobill’s Checkout.

Waytobill is not responsible for errors or defects in the purchased product and/or service provided by the Merchant, nor for delayed and/or missing delivery. The Customer is asked to contact the current Merchant for such handling.

If Waytobill is prevented from fulfilling its obligations under the Terms due to circumstances beyond Waytobill’s control and which Waytobill could not reasonably be expected to have anticipated, and which consequences Waytobill also could not reasonably have avoided or overcome, including but not limited to general labour conflict, war, fire, lightning, rebellion, terrorist attack, embargo, government intervention, government regulation or law, failure or delay in services from subcontractors due to circumstances stated here, and other circumstances beyond Waytobill's control shall constitute grounds for exemption resulting in the timing of performance and relief from sanctions.

If you are dissatisfied with how Waytobill handled your purchase or payment, you are welcome to notify Waytobill customer service in writing via email to contact@waytobill.com.

Disputes arising from the Terms or the use of the Service shall be submitted to the Swedish General Court and with applicability of Swedish law.

Latest update 2023-07-17