Frequently asked questions
Waytobill is a payment service provider. We help merchants and their customers to create a safe and secure payment and signing process. When you sign up for a subscription from one of our merchants we're the third party that handles the payment. If you have questions regarding your subscription or why you have received a payment link, please first contact the subscription company.
I have received a payment link from Waytobill, how do you ensure a safe checkout experience?
Where can I find the order confirmation and subscription receipt?
Why have I been charged by Waytobill AB when I haven’t bought anything from you?
How do I cancel my subscription?
I have a complaint, what do I do?
How does the regret period work?
I signed up for a subscription with invoice as the payment method, when will I receive the invoice?
For inquiries, fill in the form below or email us at firstname.lastname@example.org
Working hours: Mon-Fri between 09.00 – 17.00 (CET)