Customer support

Frequently asked questions

Waytobill is a payment service provider. We help merchants create a safe and secure payment process for customers. When you sign up for a subscription from one of our customers, we're the third party that handles the payment. If you have questions regarding your subscription, please contact the subscription company.

• I have received a payment link from Waytobill, how do you ensure a safe checkout experience?

  Being aware of scammers and questioning links that are sent to you is very important in today’s online world. One action that Waytobill has taken to make our payment link trustworthy is to not use any shorteners for the URL, this way, you can clearly see the destination of the link before clicking it. To further add to this transparency, we’ve made it possible for the customer to view the product, terms and agreements before signing up and proceeding with the payment. In addition, our checkout is handled through safe HTTPS protocols, 3D security is used to validate all card payments and BankID is used for verifying autogiro payments.

• Where can I find my order receipt?

  Your receipt is sent to you by email. If you’re having trouble finding it, try searching for the name of the subscription provider, if you still can’t find it we advise you to check your spam folder. If for some reason you can’t find the receipt after checking these recommendations, please contact the merchant who's providing the subscription.

• Why have I been charged by Waytobill AB when I haven’t bought anything from you?

  Waytobill is a payment service provider, which means that if we’ve withdrawn money from you, you’ve signed up for a subscription or made a donation to one of our customers. We’re the third party that accepts your payment on behalf of the merchant. Information about the subscription you’ve signed up for, as well as the name of the company that’s providing it and their contact info can be found in the order confirmation you’ve received from us via email after the signing. If this doesn’t apply to you and you haven’t signed up for anything recently, then please contact us and we’ll help you.

• I signed up for a subscription with invoice as the payment method, when will I receive the invoice?

  If on the receipt, it shows that the date of the invoice is the same day or the date already passed, you should have already received the invoice to the same email address as the receipt. If you have received neither the receipt nor the invoice, please contact the merchant who's providing the subscription.

• How do I cancel my subscription?

  If you’ve signed up for a subscription and you want to cancel it, you have to contact the company that is providing the subscription to you. We only handle the payment between you and said merchant. If you’re unsure of what company you’ve bought the subscription from, please contact us and we’ll help you with the matter.